Refund policy
Your satisfaction is important to us and we want you to love every purchase from MiniPaw Luxe.
Subscriptions
Subscriptions include a 5% discount on every recurring order. By subscribing, you agree to a minimum commitment of 3 orders (your initial order plus 2 recurring orders). Cancellations are available after your minimum commitment has been fulfilled and can be managed through your customer account portal. Subscriptions renew automatically at your selected frequency. You will receive an email reminder before each renewal.
Returns
Return eligibility windows are determined by the fulfilling supplier and may vary by item; the applicable window will be confirmed when your return is initiated. Items must be unused, unworn, unwashed, and in their original condition and packaging where applicable. Certain items may be subject to a return label fee, which will be communicated upon return approval. To start a return, please contact us at support@minipawluxe.com with your order number and reason for return.
Refunds
Once your return is received and inspected by the supplier, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method or as store credit, depending on the item and supplier, within 5–10 business days. Certain items may be subject to a restocking fee deducted from your refund.
Damaged or Incorrect Items If your item arrives damaged or you received the wrong product, please contact us within 48 hours of delivery at support@minipawluxe.com with a photo of the item and your order number. We will make it right as quickly as possible.
Non-Returnable Items For hygiene reasons, certain items such as pet bowls, lick mats, fountains, and feeders that have been used are not eligible for return.
Products marked "Final Sale" in the product description are not eligible for return, refund, or exchange under any circumstances. Final Sale designation may be applied to items based on factors including, but not limited to, product size, weight, or shipping logistics (such as large litter boxes). All sales of Final Sale items are final at the time of purchase.
Food & Consumable Items: All food, treats, supplements, and consumable pet products are Final Sale and are not eligible for return, refund, or exchange due to health and safety reasons, regardless of whether the item has been opened.
Return Shipping Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Questions? Reach out to us at support@minipawluxe.com and we'll be happy to help.